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Online check in & My booking help

Booking reference

A booking reference is a unique code specific to an individual reservation. It is also known as a Record/Booking Locator (or RecLoc), PNR Code, confirmation number or reference number. It can be found on your tickets, booking confirmation or travel documentation. Our booking reference is a six digit alphanumeric combination. You'll see on our eTickets we refer to this number as a 'booking reference'.

eTicket number

Your eTicket number starts with 932 and is 13 digits long. It can be found on your tickets and booking confirmation. You can use this number to check in online and log into My booking.

Virgin Holidays booking references
If you've purchased any holiday from Virgin Holidays, the reference can be found under 'Airline Booking Reference'. This can be found at the top of your holiday invoice.

Travel agent booking references
We also accept booking reference numbers issued by most travel agents. These appear as a six digit alphanumeric combination usually listed in your travel documentation, or available from your travel agent upon request.

If you cannot locate your reference or are having difficulty, please contact our call centre on 0344 209 7310.

Entering names
When checking in online: If you've used a middle name(s) when making your booking, you'll need to add these to your first name in order to retrieve your booking.

For example, John Robert Smith would be entered as:

First Name(s): JohnRobert
Surname: Smith