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Virgin Atlantic Flying Club terms and conditions
- General Flying Club terms and conditions
- Flying Club membership
- Earning miles, tier points and purchasing miles
- Spending miles
- Account statements
- Charges, payments and taxes
- Reward limits and exclusions
- Changes to the programme
- Communications and complaints
- Limitations and Virgin Atlantics liability
- Rights of third parties
- Law and jurisdiction
- Data protection
- Partner terms and conditions
Effective from 19 September 2019
1.1. Flying Club (the “Programme”) is a loyalty Programme offered by Virgin Atlantic Airways Limited (“VAA”), a company incorporated under the laws of England whose registered office is: Company Secretariat, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF, UK.
1.2. These Flying Club Terms set out the relationship between VAA and all individuals participating in the Programme including registered members of the Programme (“Members”), the way in which individuals participating in the Programme may earn credits (“Miles”) and spend them for Rewards (“Rewards”) under the Programme and the way in which you can accumulate and benefit from (“Tier Points”) in the Programme. All travel is subject to Virgin Atlantic’s Conditions of Carriage.
1.3. Please read these Flying Club Terms carefully since they apply each time you earn or spend Miles in the Programme. Please note that by accepting these Flying Club Terms you are also agreeing to be bound by the rules which form part of these Flying Club Terms. Please also note that restrictions and requirements may apply to a particular Reward or methods of earning Miles as set out in the relevant section of the website. In these Flying Club Terms “we”, “us” and “our” means VAA, “you” and “your” refers to individuals participating in the Programme, “Participating Companies” include us and other companies participating in the Programme from whom you can earn and/or spend Miles, and “Reward Providers” include us and Participating Companies offering Rewards in exchange for Miles.
1.4. Please be aware that these Flying Club Terms include limitations on the liability of VAA and our obligations relating to the Programme, and certain exclusions of VAA’s responsibility.
1.5. These Flying Club Terms and the Current Rules may be varied only by VAA. VAA reserves the right to make amendments to these Flying Club Terms at any time for security, legal or regulatory reasons and/or to reflect changes in the operation of the Programme. VAA may at any time modify, withdraw, replace, amend or add to the Rewards, Participating Companies and/or other features of the Programme (such as but not limited to changes in rules regarding earning or redeeming Miles) and any charges applicable from time to time. VAA will endeavour to give as much advance notice as practicable of any changes by posting a notice on the Flying Club homepage. In addition, VAA will endeavour to provide notice to you of any onerous or significant variations to these Flying Club Terms.
1.6. If you do not agree to any amendment to these Flying Club Terms or the Current Rules you may terminate your membership at any time by writing to Flying Club stating that you no longer wish to be a Member.
1.7. The most up to date edition of these Flying Club Terms shall always be the version as published on our website from time to time. Please ensure that you refer to the most up-to-date edition of the Flying Club Terms when seeking to earn Miles or take Rewards.
1.8. All Flying Club membership cards remain the property of VAA at all times and we reserve the right to have Flying Club membership cards returned to us (or our agents) on demand. Circumstances which will trigger an obligation to return a Flying Club membership card include but are not limited to the following: your tier level changes, you breach these Flying Club’s Terms & Conditions; or your Flying Club membership terminates for any reason.