主要内容

Finding your lost property

How to find something you left onboard or at the airport.

If you think you've left something behind on one of our aircraft or in our lounges, this page tells you what to do.

If you have missing baggage that you checked into the hold, visit this page instead.

If you've left something behind on one of our aircraft you will need to contact the lost property department of the airport into which your flight arrived. It is best to speak to airport staff as soon as you discover you've left something behind.

Any lost property that staff or crew find onboard our aircraft is passed to the airport's lost property handlers by the airport Security Staff. The item is kept for one calendar month from the day the aircraft arrives, unless it is a perishable item, these get destroyed immediately.

How to contact the airport's lost property department

Please contact the airport's lost property service, or a member or airport staff and give them the following details:

  • 全名
  • 邮寄地址
  • 联系电话号码
  • 航班号和航班日期
  • 座位号(如适用)
  • 对项目的完整描述以及你认为你丢失它的地方

If they have the item, they will contact you to arrange the return of the item. There will be an administration cost to get your item back, as well as the cost of postage or delivery.

If they do not have the item, the lost property department should email you to let you know within 5 days.

If you have lost something at a Clubhouse or private airport lounge

Our airport Clubhouse and lounge staff will pass any left-behind items to the lost property department in that airport, so you should contact them and provide the details noted above.

How to claim lost items on your insurance

If you've lost something and would like to claim for it on your insurance, we can provide you with written confirmation that we have searched for the item you have described to us. 在您向我们请求该书面确认之前,请先与您的保险公司确认,因为这类“搜索确认”函可能不足以作为您丢失物品的证据。我们的失物招领处可能针对这项服务收费。

请联系航班到达机场(或者您认为落下物品的贵宾休息室)。

标签页面

希思罗 - Bagport

电话:

0844 824 3115 和选择选项 5

电子邮箱:

lhr.lostproperty@bagport.co.uk

希思罗 - 英国境外

电话:

+44 (0) 20 8634 4130 并选择选项 5

电子邮箱:

lhr.lostproperty@bagport.co.uk

盖特威克 - 超额行李

电话:

01293 226720

网站:

www.lostproperty.org

标签页面

曼彻斯特 - 行李处

电话:

0330 223 0893

电子邮箱:

manchester@luggage-point.co.uk

美国

电话:

1 800 880 6253

所有其他机场

电话:

0344 209 7304 选择选项 3